FAQ

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    Cancellations/ Refunds/ ReturnsReturn address : 526, Nonhyeon-ro, Gangnam-gu, Seoul, Korea
    Customer Service10% of your purchases will be accumulated in your member account as points and it will be available to use 7 days after your shipment arrives.
    Customer ServiceThese points are only given to purchases made by members.
    Cancellations/ Refunds/ ReturnsCancellations will not be accepted once your order status says [Shipping in process].
    Cancellations/ Refunds/ ReturnsCustomers have up to 7 days to ask for a refund or return from the date of receiving. Requests after 7 days will not be accepted.
    Cancellations/ Refunds/ ReturnsPlease note that all items that are sent without a return request will be sent back.
    Cancellations/ Refunds/ ReturnsShould the product is damaged by the customer, opened and used and loses its value due to lapse of time, exchange, return or refund will not be available.
    ShippingJayjuncosmetic safely delivers your orders through EMS.
    ShippingDepending on local conditions, taxes may be placed on large purchases.
    ShippingShipping fee is automatically set based on the standard rate chart and will be added to your payment.
    ShippingDelivery will take 3 to 7 days after the order has shipped.
    Order/PaymentMembership is not required to place an order.
    Order/PaymentAll products are listed and purchased in US dollars
    Order/PaymentAn order cannot be modified once it has been made and if the order has not been sent, please cancel your order and place a new one.
    Order/PaymentThe detail of an order is available in pages [ORDER] or [MY PAGE].
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